Accessibility for Ontarians with Disabilities Act
Organizations across Ontario are
required to comply with accessibility standards under the
Accessibility for Ontarians with
Disabilities Act (OADA).
The purpose of AODA is to ensure
that all businesses and organizations, including childcare, in Ontario develop
and implement policies and procedures in accordance with the accessibility
standards outlined in the legislation. The five standards being: Customer
Service standard, Transportation standard, Information and Communication
standard, Built Environment standard and Employment standard.
Umbrella Central Day Care Services
Inc. provides services to all children and their families including those with
disabilities. Our organization will make every effort to provide service in a
manner that respects the dignity and independence of persons with disabilities.
Provisions of services to children and their families with disabilities will be
integrated unless an alternative measure is necessary, to enable the individual
to participate in services offered by Umbrella. In order to provide accessible
customer service and to comply with Legislative requirements Umbrella has
developed the following:
Provisions of services to children
and their families with disabilities will be integrated unless an alternative
measure is necessary, to enable the individual to participate in services
offered by Umbrella. In order to provide accessible customer service and to
comply with Legislative requirements Umbrella has developed the following:
- Policies and Procedures
- Training for all staff,
volunteers and students
- A system for feedback
- A notification system for
Disruption in Service
- Accommodations for those
requiring assistive devices.
Accessibility for Ontarians with Disabilities
Customer Service Standard Policy
Standards of accessibility have been
developed to help make Ontario more accessible for all. The standards are:
- Customer Service standard
- Information & Communication
- Employment standard
- Transportation standard
- Design of Public Spaces
Customer Service Standard
The intent of this standard is to:
- Provide care/services in a manner that respects
dignity and independence of a person with a disability
- Provide services that meet the individual needs of
those with a disability
- Realize that some methods may not work for another
person. Work with people with a disability to find the best solution for
- Allow parents/clients to provide feedback, i.e.
how to improve accessibility for those with a disability
- Post disruption of service notices that may
prevent clients/children from accessing our service, i.e. elevator out of
service, physical barriers, etc.
- Ensure Umbrella employees are trained annually on
how to service those with a disability. The intent of the employee training
is to learn how to interact, communicate, and use equipment/devices that
will assist individuals with barriers/hurdles, etc.• All employees will be
trained on Ontario’s accessibility laws as it pertains to clients/children
- All employees will be
trained on Ontario’s accessibility laws as it pertains to
clients/children with disability
- Training will be ongoing
as revisions are made to Umbrella’s policies and procedures
- Umbrella will keep a
record of training provided including the names and date of each
Under the Customer Service standard, Umbrella will provide training for all
employees, volunteers and students prior to first day of employment.
Training will include
- An overview of The Accessibility for
Ontarians with Disabilities Act 2005.
- Requirements and Policies for the Customer
- How to interact and communicate with those
who have various types of disabilities.
- How to interact with persons with
disabilities when they require assistive devices.
- How to use particular equipment/devices for
individuals with a disability.
- What to do if a person with a particular
type of disability is experiencing difficulty accessing Umbrella’s services.
- As policies are revised, employees, students
and volunteers will be made aware.
- Umbrella will keep a record of the training
which will include the name of the person and the date they were trained.