Accessibility for Ontarians with Disabilities Act

Organizations across Ontario are required to comply with accessibility standards under the Accessibility for Ontarians with Disabilities Act (OADA).

The purpose of the AODA is to ensure that all businesses and organizations in Ontario, including child care, develop and implement policies and procedures in accordance with the accessibility standards outlined in the legislation. The five standards being: Customer Service standard, Transportation standard, Information and Communications standard, Built Environment standard and Employment standard.

Umbrella Central Day Care Services Inc. provides services to all children and their families including those with disabilities. Our organization will make every effort to provide service in a manner that respects the dignity and independence of persons with disabilities. Provisions of services to children and their families with disabilities will be integrated unless an alternative measure is necessary, to enable the individual to participate in services offered by Umbrella. In order to provide accessible customer service and to comply with Legislative requirements Umbrella has developed the following:

Accessibility for Ontarians with Disabilities Customer Service Standard Policy

Standards of accessibility have been developed to help make Ontario more accessible for all. The standards are:

Customer Service Standard

The intent of this standard is to:


Under the Customer Service standard, Umbrella will provide training for all employees, volunteers and students prior to first day of employment.

Training will include